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Contact Us


We are based in Central European Time and proud of our customer service.  That means we aim to solve every issue you may have quickly, fairly and kindly. 

You may find the answer you are looking for quickly here on our Frequently Asked Questions Page.  

If you have a delivery related question please read our door to door shipping terms here. Otherwise contact us using the form below. 

Customer service office hours 
Monday - Friday: 8am-1pm EDT USA & Canada
Monday - Friday: 9am - 6pm CET Europe. 
We aim to get back to you within 1 hour of emailing us. Outside the above hours, we'll get back to you next day.

Out of office hours
Saturday & Sunday: Please message us on WhatsApp +447985606047 with your name, and inquiry and we'll get back to you shortly.

Deliveries during Covid19 Crisis: 

Custom jewelry orders - USA deliveries: 
 99% of orders are delivered within 7 - 14 days of receiving your FREE tracking number (via email or SMS).

Rest of world deliveries: Are slightly longer - please allow up to 35 days  days once you received a tracking number. Thank you.