You may find the answer you are looking for quickly here on our Frequently Asked Questions Page.
If you have a delivery related question please read our door to door shipping terms here. Otherwise contact us using the form below.
Customer service office hours
Monday - Friday: 8am-1pm EDT USA & Canada
Monday - Friday: 9am - 6pm CET Europe.
We aim to get back to you within 1 hour of emailing us. Outside the above hours, we'll get back to you next day.
Out of office hours
Saturday & Sunday: Please message us on WhatsApp +447985606047 with your name, and inquiry and we'll get back to you shortly.
Deliveries during Covid19 Crisis:
Custom jewelry orders - USA deliveries: 99% of orders are delivered within 7 - 14 days of receiving your FREE tracking number (via email or SMS).
Rest of world deliveries: Are slightly longer - please allow up to 35 days days once you received a tracking number. Thank you.