✈ Shipping & Delivery

✈ FREE SHIPPING 

We are glad to bring our customers great value and service. That’s why we provide free shipping from our design studios in London, USA and Asia via 'Standard e-Packet', 'Yun Express',  'USPS First Class Tracking®'  or Paid express delivery worldwide by FedEx. See shipping times below.

✈ SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

📦 😡 LOST/MISSING PACKAGES

WhitecrateShop.com are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

✈ CUSTOM JEWELRY SHIPPING TIMES

Shipping time varies by location. Below are our estimates. 

Location

*Estimated Order Processing & Shipping Times

United States FREE Standard

FedEx Express Shipping 

15-20 Business days

5-10 Business days

Canada, Europe

15-20 Business days

Australia, New Zealand

15-20 Business days

Central & South America

15-20 Business days

Asia

8-15 Business days

Africa

15-30 Business days

 

Max delivery time – 45 business days.

*Includes our 5-7 day custom order processing time and tracking number issue via email or SMS.

*All shipping times exclude clearance/customs delays

✈ NON CUSTOM ORDER SHIPPING TIMES

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

FedEx Express Shipping 

8-14 Business days

2-5 Days

Canada, Europe

8-15 Business days

Australia, New Zealand

8-15 Business days

Central & South America

10-20 Business days

Asia

8-15 Business days

Africa

15-30 Business days


Max delivery time – 45 business days.

*This doesn’t include our 24 hour processing time. Tracking number issued via email or SMS within 2 days.

*All shipping times exclude clearance/customs delays

CHECK YOUR ORDER CONFIRMATION EMAIL


Ordering online via our website triggers an Order Confirmation email or SMS to be sent to you (always check your spam email folder or text messages in case your order confirmation number went there, we've had reports that some customers don't receive it).

If you find it in your spam please add us to your contacts so we can send you your tracking number details so that it does not go to spam too! Our email address to add us to your contacts is: louise@whitecrateshop.com

TRACKING INFORMATION

You will receive an email with a tracking number once your order or custom order is ready to be shipped. Custom orders tracking can take  5-10 business days after order placed to be issued. Thank you for your patience.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.