✈ FREE Standard e-Packet or USPS Tracked End to End Shipping is Applied to All Items
️When will my personalized/customized jewelry items arrive in the USA? (European & Rest of world deliveries scroll down for info)
When you place your order online with us, you'll immediately receive an Order Confirmation number via email or SMS (always check your spam email folder or text messages in case your order confirmation number went there). If you can't find it please contact us here
Please read carefully: custom jewelry items need time to be designed and created and therefore the order takes 7-10 working business day not including holidays and weekends make your earrings and get your tracking number issued.
On average custom jewelry order processing to the USA from our design studios in:
- United States
Will take 7-10 working/business days (not including weekend or public holidays) for your jewelry item to be designed and tracking number issued.
- When your custom jewelry is ready to be shipped a FREE USPS (USA) shipping tracking number is issued via the email you ordered with or via SMS if you did not supply an email (always check your spam email folder in case your tracking number went there).
Your tracking number will look like this example: 9400136206400612559168
Track your USPS delivery here: https://www.usps.com/
- After you received your free USPS tracking number please allow 7-14 working days for USPS Domestic delivery to allocate a delivery date time to your door.
Within 7- 14 days of receiving your tracking number USPS will give you an estimated delivery time and date - we cannot do that part for you.
- If it looks like there is no movement on your item - USPS are organizing delivery estimate for you. Please be patient this can take 7-4 days for the delivery confirmation date to appear.
You can then enter your tracking number in the USPS website and track your delivery from then onwards: https://www.usps.com/
Custom Order Processing and Deliveries to Europe, Canada and Rest of World
Please allow 7-14 working days to receive your tracking number. Always check your spam email folder in case your tracking number went there or your SMS messages if you did not give us an email).
On average custom jewelry order processing to Europe, Canada and Rest of World from our design studios in:
- United States
Will take 7-10 working/business days for your jewelry item to be designed, and tracking number issued not including public holidays.
When it's ready to be shipped a FREE shipping tracking number is issued via the email you ordered with or via SMS if you did not supply an email (always check your spam email folder in case your tracking number went there).
Your tracking number will look like this example: PR086753566YP
You can enter the number here to track: https://t.17track.net/
️What do I do if the tracking number status says it "doesn't exist"
During the virus epidemic, there will sometimes be a delay in the logistics update. That message does not mean it does not exist it means there has not been an update. Please allow 7 days for update to appear and to show parcel status. Or contact us and we'll look in to it for you to get a real time update.
All custom jewelry orders are shipped for FREE worldwide with a gorgeous gift box.
️How to track your parcel
If you are based in the USA & Canada track your parcel by entering your tracking number here https://www.usps.com/
If you are based in Europe or rest of world please track here: https://www.17track.net/en
Incase production or shipping may be impacted by global issues beyond our control - thank you for your patience.
️ When will non customized or non personalized arrive?On average deliveries to the USA and Europe from our warehouses in:
- United States
We add end-to-end tracking to your orders at No Additional Cost
Please allow 2-7 days for tracking number to be issued
All orders are shipped with a tracking number that will be emailed to you as soon as your item is shipped
All other countries in Rest of World may see similar or slightly longer average shipping time.
Around half the time is spent reaching the destination, while the other half is spent being routed to the proper facilities before making it to your front door in the destination country.
️ What is ePacket & USPS delivery?
ePacket and USPS delivery gives customers end-to-end tracking at no additional cost, allowing you to easily monitor and locate your package on official websites such as EMS, USPS, or China Post. Any undeliverable mail is returned for free as well, which means we have no issues refunding you if for some reason you never received your purchase.
️ Will I be charged Import Duty on My Purchase?
Please check with your country duty office before purchasing.
- Products must be returned within 7 days of receiving your order
- Earrings for pierced ears are non refundable due to hygiene reasons
- All customized/personalized name jewelry is final sale
- We only offer refunds
- Exchanges are not part of our returns policy
- For purchases made by part-card, part-gift card, the refund will be applied to the gift card first
- Orders placed separately cannot be returned as one
- Combining orders will slow down the refund process
- Your Order Number
- Item Name
- Photos that show:
- Product fault as clearly as possible
- Full-length photo of the item
- The logo and label
There is no need to send your faulty item back to us; it could delay the resolution time.
If your item was damaged on delivery, please get in touch with us within 7 days with photographic evidence so that we can get it sorted for you.
How do I return my Item?
You have up to 7 days to initiate your return from the moment your order is delivered. Check out the information below to ensure you know just how to return your items, it’s easy – we promise!
️ Follow these simple steps to register your return
- Go to your email and email us firstname.lastname@example.org
- Enter your order number (e.g. #UK12345) and shipping postal (zip) code OR email address.
- Please enter everything exactly as it appears on your order confirmation.
- Select which item(s) you are returning and why.
- Confirm your original delivery information (amend if needed).
- Select the method you’ll be returning your order by
- You may be prompted to download a returns label - simply attach to your parcel and take to your nearest drop-off point.
Only Refunds. No Exchanges
In order to make the returns process as efficient as possible, we only offer refunds. Unfortunately, we currently don't offer exchanges.